Cigar Place Return Policy

Cigar Place guarantees the freshness and quality of the cigars and products you buy from us 100%. If you are not satisfied after smoking two cigars you purchase from us, we will offer you an exchange for the number of cigars you have remaining to return to us +2 cigars. We'll also pay all shipping costs. If that is not satisfactory, we will refund all money including shipping costs.

What to do if you are not satisfied with your cigar:

  • Call Cigar Place at 1-800-913-0433, email us at or Contact Us within 15 days. 
  • Please give us a description as to why you are not satisfied with your purchase and how many cigars you've smoked.
  • Please also tell us whether you'd prefer an exchange or a refund.
  • We will create for you a service ticket for your exchange or return
  • If needed we will e-mail you a pre-paid return label for your return or included one with your exchange item(s.) 
  • On a return, once we have received your cigars back, we will process a refund back to your method of payment.
  • Cigar Place pays shipping costs!!!

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