Privacy:

We do not sell your information or share it with any third party or affiliate. All information received by us is for the sole purpose of facilitating transactions and providing our customers with a fast, reliable, and safe shopping experience.

 Read our full Privacy Policy here. 

Site Security:

At CigarPlace.com, your confidence, security, and safety are very important to us. We have taken several measures to ensure that your transactions are handled accurately and that your personal information is kept confidential and safe.

VeriSign Secured Site:
We use a 256 bit SSL certificate to secure your personal and credit card information. This software ensures encryption of all information you provide, guaranteeing your safety as well as confidential transactions. For more information, visit http://www.verisign.com or click on our certificate at the bottom left of our main page. We want your experience with us to be enjoyable but most of all secure and confidential.

Hacker Safe Seal:
The CigarPlace.com site is tested and certified daily to pass the FBI/SANS Internet Security Test. We have employed the services of McAfee Software to guarantee that your shopping experience with us is safe and secure. For more information, visit www.scanalert.com or click on the Hacker Safe seal at the top left corner of our main page.

Chat Features and Real-Time Communications

We may provide interactive chat features on our website to assist you with customer service, sales inquiries, and support. When you utilize these chat or messaging features, please be aware that your communications within this service are not entirely confidential and are recorded in real-time.

Collection and Recording:  By using our chat feature, you acknowledge and agree that your interactions, text inputs, messages, and any information you submit during the chat session are actively captured, recorded, transcribed, and stored by us.

Third-Party Service Providers: We utilize trusted third-party technology vendors (such as Zendesk) to host, operate, and maintain this chat functionality. Your chat transcripts and data are transmitted through and stored on the servers of these third-party providers. These vendors act strictly as service providers to assist us in managing customer communications and are restricted from using your data for their own independent marketing purposes.

Purpose of Use:  Our service providers and we use these recorded chat conversations for customer service fulfillment, quality assurance, employee training, data analytics, and to maintain website security.

Your Express Consent:  By initializing, clicking into, or typing a message within our chat feature, you provide your express, affirmative consent to the tracking, recording, interception, and storage of your communications by Cigars, Inc D/B/A Cigarplace.com and our third-party service providers. 

If you do not agree to these terms or do not consent to having your real-time communications recorded and processed, do not use the chat feature. Instead, please contact our customer service team through alternative methods, such as by phone at 1-800-913-0433 or email at [email protected].