Cigar Place Return Policy & 2-Cigar Guarantee
Cigar Place guarantees the freshness and quality of every cigar and product you purchase from us—100%.
If you are not satisfied after smoking up to two cigars from your purchase, we will gladly offer an exchange for the remaining cigars, plus 2 additional cigars at no cost. We cover all shipping costs.
To process an exchange, a replacement order is placed and charged at the time of shipment. Once we receive your original order back, we will promptly issue a refund for the returned cigars.
Please keep in mind that if the new order is shipping to a different state than the original order, additional tax costs may be due.
What to Do If You’re Not Satisfied:
Within 30 days from the date of purchase, please contact Cigar Place using one of the following methods:
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Call us at 1-800-913-0433 during our office hours of 9am-5pm, Monday-Friday EST.
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Email customersupport@cigarplace.biz
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Use our Contact Us form
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Start a Live Chat
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Defective non-tobacco items may be returned or exchanged within 30 days from the date of purchase.
When contacting us, please provide:
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A brief description of why you are not satisfied
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The number of cigars you have smoked
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Your preference for an exchange or a refund
We will create a service ticket for you and, when applicable, we will email you a prepaid return shipping label.
Cigar Place pays all shipping costs—guaranteed.
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