Customer Feedback
Send us your comments, we appreciate all your thoughts and ideas. Click here to write to us. Or you can email us at customerservice@cigarplace.biz. By writing to us you agree to allow us to post your comments. Thanks.
View more customer reviews at bizrate.com, click here.
"I'd like to tell you all how happy I am with your service and products.
I had just placed my order this Monday, and here I am on Wednesday smoking the cigars!
I NEVER expected my order to arrive so FAST - and so FRESH!"
Alan, from Pennsylvania
"Dear cp, I received my order of gran habano cigars today! i am impressed with the stellar service you have provided! i look forward to a long term customer relationship with you. With appreciation,"
Enrique, from California
Just wanted to say you have the best acid case prices. Hope they stay the lowest out there. I refer here whenever cigars are talked about.
Phil, from Illinois
"Happy new year from Norway!! Your package arrived safely at my door 30 min. ago. No extra taxes, and ultra fast delivery. 8 days from Florida to the west coast of Norway, that's what I call service. I will most certainly recommend your store to my Norwegian friends!
With regards,"
Bjarte, from Norway
Mitch, from Wisconsin
"Hi Julian, the cigars arrived yesterday just a little over a week since I ordered them, which was great. The cigars are really great too. You provide an amazing service.
Best Wishes."
"Just to let you know, I just received my order and have to say this was the best online cigar purchase form the U.S to Canada I have ever had, you responded promptly, sent the confirmation of shipping promptly and I had delivery in under two weeks (order on Aug 7, received on Aug 19).
The absolute fastest I have ever received a cigar order from other Cigar suppliers in Florida or any part of the U.S. You are now my “Go To” place for cigars and I will defiantly recommend you, great website, great variety of cigars and accessories and the service is outstanding."
Ken, from Canada
"Dear CigarPlace,
Thank you for your great service! I have got my parcel today as a gift and everything went well through customs. I have never seen such a great understanding of a customer needs.
I will keep looking for new purchases for you!!
Thanks!"
Povilas, from Lithuania
"Hi, I got the package today, everything was in great shape! Thank you so much and I look forward to doing business with you guys again."
Jason, from Japan
"Thank you for your work. Got your cigars. they are excellent quality. I am very pleased."
Aleksey, from Russia
"Hi, Just got some cigars from you guys and its just amazing how you guys work ! good job , and love these cigars!"
Takeshi, from Japan
"I ordered on Monday, got great prices on two boxes of my favorites and got 30% off on a promo, and received early Wednesday, plus $1 shipping. Now that's good quality customer service! Thak you very much."
Bill, from California
"Hi, I have got today the cigars & lighter, both in wonderful condition & no problems with the customs. Thank you. Hopefully it's a beginning of a long & good relationship.
Simcha, from Israel
"Hi Sandra and Julian.
I recived today my order. It is in a perfect condition.
I want to thank you, and all the cigarplace staff, for the excellent service. I cant wait to buy cigars with you again.
Gracias por todo."
Francisco, from Mexico
"Wow - what service! I just rec'd them this afternoon.
Thanks so much."
Randy - a very satisfied customer, from California
"Hi Julian! The cigars arrived today!!! Thank you very much for the again perfect service!"
Michael, from Austria
"Cigars just arrived and they look great with no extra tax
Thanks a bunch we will do bus again. Cheers!"
Brad, from Canada
"Received last week in perrrrfect condition.
A-1 Service and I highly recommend your establishment to all my Cigar buddy's
With Kindest Regards."
Christopher, from Virginia
"Hello,
Yesterday my friend called me, he was so happy! The cigars arrived
well, and I want to thank you. It was a pleasure doing business with
you, and I will order again in the future!
Thanks a lot,"
Joachim, from Belgium
"Hello,
Package arrived in perfect condition today with no harrassing from Customs. Thank you very much for the swift and nice delivery!
Best wishes,"
Jukka, from Finland
"Julian, you are awesome! Placed an order this morning. I have referred many
friends to your site and will continue to do so. You guys are the best! Have
a great Thanksgiving."
Kriss, from California
"Hi, got them hapily today, without any hassle, thank you so much for your kind help! :-) the package was very well packed. I will order soon some more."
Matti, from the Czech Republic
"Thank you, my 1st order with you guys arrived safely in NZ today.I appreciate the descreet packaging which avoided hassles with Customs.You have found yourself another loyal customer. I look forward to making many orders with you in the future. Thanks again"
Joe, from New Zealand
"As usual, the tray of Patel Edge Corojo Toros arrived quickly and in perfect condition.You guys are the best...Thank you."
Michael, from New York
"With all the competition among internet cigar retailers Cigarplace.biz has
always stood alone as a price leader while your service has always delivered
as promised, i.e. reasonable shipping rates, quick turnaround and
fresh-upon-delivery cigars. Now, with your rapid response to my question and
your suggestions for my order, along with the offer to honor the $1 shipping
policy, I must amend what I said about your service to also include truly
knowing and caring about your customer(s) and a policy aimed at achieving
nothing less than total customer satisfaction. Kudos to you (Julian) and
your company!
I'm looking forward to my next e-mail from you as I know then that my cigars
are in stock. Keep up the fantastic job you're doing."
Craig, from Colorado
"Hi there, just wanted to let you know I received my package today (tuesday), without any interference from customs or anything .. since this was my first order from you, I was a bit curious as to how the packaging would be, and ofcourse
also how the cigars would survive the trip - let me just say that this order
wil definitely not be the last one!! I'm very pleased with my shopping experience
with cigarplace.biz :)
kind regards from a very happy customer"
Carsten, from Denmark, Europe :)
"Thank you very much for your fantastic service.
From the capital city of the UAE "Abu Dhabi" Your loyal customer,"
Ahmed, United Arab Emirates
"Hello, I just got the package no taxes nothing went perfect thanks."
David, from Norway
"Just received my bundle of Flor De Copan Robusto Maduro. I love these cigars. Solid flavorful cigars that draw well, burn evenly.I smoked a couple of boxes years ago for about $10 a stick, your bundles allow me to smoke these for less than $3 cdn.Thank you! You guys rock!"
Jacques, from Canada
"I would just like to thank you for the personal attention given to my
purchases. Every time I make a purchase service has been impeccable,
weather it be a simple web order or a somewhat special order. I really
enjoy doing business with you and will continue in the future. Thanks
for the service."
Ronald, from California
Just a quick note to let you know my order was delivered to me in Australia today. Due to the great care, attention and service you employ, the cigars were in perfect condition and have gone straight into my humidor (well all but one!). Buying from you turned out to be far more economical than I imagined, and for that, I am both pleased and grateful to you. I look forward to the exact same service in the future.
Have you ever thought of carrying the Nica Libre range? I hear that they are a good and cheaper alternative to Padron and are not available in Australia, as far as I can tell. Well, thanks again, and I look forward to doing business with you in the very near future.
Regards,
Martin, (a very happy customer!), from Australia
"Thank you for my order. I will use your service again and recommend you to my friends. Great job. I felt like you went the extra mile."
Todd, from California
"Got my order very quickly. A special thanks to Julian who was a very big help in finding the product I was searching for. Thank you."
Bill, from California
"Hello Julian! Today I got my parcel! It has made really long way till I get it.. and cigars are in perfect condition, like always! What can I say... It's good to be your customer :) I will let you know when I get all parcels of my order.Thanks for your help! Sincerely, "
Igor, from Lithuania
"Wow !!! Who thought I would really get a response from you guys. I wanted to order the Diamond Crown #'s 4 or 5 but see that you're "out of stock". No matter, I think you guys really are a TOP SHELF outfit. I'm a customer forever. Thanks again for your quick response. A very very happy customer."
David, from New York
"You guys do a super job! Dependable, prompt and an excellent selection and help when it comes to picking the right ones for me!Thanks."
Niall, Alberta Canada
"First time order from Canada. Got the Tatiana La Vita Vanilla. Very nice smoke. Fresh as promised. A word of advice for my fellow Canadians. Be patient in waiting for your order. Don't pay any attention to USPS tracking number as I received my cigars and according to tracking number they hadn't left Florida. Realistically takes 10 days to 2 weeks. I did call customer service a couple times and they are most helpful. I would definitely order again."
Marc, from Canada
"Thanks for a nice job and great prices. Most appreciated."
Tony, from West Virginia
"Just to let you know that my cigar arrived today with no custom problem. You guys are very professional and I will definitely buy from you again. Thanks."
Joe, from Canada
"Just a note to let you know my shipment arrived in Canada in 6
days. No customs hassles. Thanks for working with
your customers to minimize this extra cost. Not all vendors do this. Expect future orders from me. Thanks."
Mike, from Canada
"Ordered a hard to find box of Savinelli Liga Especial from CP and couldn't be happier. A great cigar at a great price. Arrived quickly and in ready-to-smoke condition. Will be ordering more soon. Thanks."
Stephen, from Florida
"Very pleased. Ordered from Canada, only took 5 days including weekend..no extra charges either.
Will do business again and will suggest CIGAR PLACE to my friends."
Dan, from Canada
"Also, I'd like add that I appreciate your customer service, your prompt attention to emails and phone requests. I have been doing business with you for some time now, and have always been very impressed and pleased not only with your prices, but particularly with the quality of your service and attention to details. So--thanks again!!!"
Jack, from California
"I HAVE MADE SEVERAL ORDERS AND EACH TIME I HAVE RECEIVED FRESH AND QUALITY CIGARS."
Brent, from California
"My order arrived yesterday. This is my first order. I was impressed with great prices and quick delivery, Thank you!"
M.M., from Japan
"I have received the humidor, thank you very much this one very nice, excellent service, up to the next purchase."
Jose, from Venezuela
"Hello.
The cigars arrived yesterday. It was very smooth.
I thank you for the speed of your shipment!"
T.S., from Japan
"Cigars were fresh on arrival. Best prices on the internet and fast shipping. Great communication. I will be ordering from Cigarplace in the future."
Tim, from Georgia
"I just wanted to thank you for the smoking deal on the CAO Italias, the box of 5 largo (tubes). I bought 3 boxes, just to see if something too good, could in fact be true. I'm not sure how you did it, but the price was $7.00 to $10.00 cheaper than anyone else.
They arrived today, and a friend and I smoked one. Everything was perfect, condition of the boxes, freshness of the cigars, and man - CAO has not made a bad one yet.
I got back on line to order 8 more boxes, but you only had 5 left. It's no surprise, I should have ordered earlier.
Thanks again, and I look forward to receiving your last 5 boxes!"
Scott, from Pennsylvania
"We received the package in good order, and I want to thank Sandra for the thoughtful way she labeled the contents and the return address used. It was quite helpful in getting through customs without difficulty. We will be ordering more in future."
Elizabeth, from Ireland
"CigarPlace has just made my list for the sites I frequent in my hunt for bargain top shelf cigars. I recently got 2 boxes.. Oliva & Camacho at better than 20% off the next best online shop I even got free shipping. Thanks guys!"
Todd, from New Jersey
"Julian simply runs the best business, has the best selection and prices around. I've been a long time customer and always satisfied with my order and service. Much appreciated!!"
Nick, from Florida
"Just wanted to say great service on my recent purchase. I bought 2 boxes of my favorites, (Tatuaje Havana VI). You have the best prices, the communication was great and shipping was fast.
I will be doing more business with you in the future! Thanks and keep up the great work."
Gary, from Tennessee
"Great prices and service; love the 1st of the month $1 freight charge - you guys are the best!"
Robert, from Illinois
"I´ll write a feedback in portuguese for the brazilian´s customers...
Esta loja é fantástica, o atendimento primoroso feito pelo Julian. Já fiz vários pedidos e todos eles sempre chegaram muito bem embalados. Todos os produtos de excelente qualidade, desde os charutos até os humidores.
Continuarei comprando de vocês...
Abraço,"
Ricardo, from Brazil
Hey, Just wanted to let you guys know that my package arrived safe and sound. Thanks so much for the great services and especially working with me to help reduce or avoid external costs. Thank you so much again, and I'll be back shortly.
Victor, from Canada
"I just wanted to say thank you for giving me the most competitive prices on cigars. I have bought 5 or 6 boxes within the past 3 months and I will continue to buy from cigar place. You guys allow me to smoke the best stuff on a regular basis, and my cigar buddies and I are forever grateful!"
Christopher, from North Carolina
"My order from you arrived yesterday, faster than I expected. This is my third order in just over a month. You’ve impressed me every time with great prices, quick delivery, and immediate, friendly, and helpful responses to my emailed questions. Count me as one of your loyal customers. Thank you!
Best wishes,"
Bob, from Colorado
"Cigar Place is the BEST! I ordered on Friday evening and the cigars were delivered on Tuesday. This is my third order from you, and I don't think anyone can beat your service or prices! Keep doing what you're doing and I'll be your customer for life. Listen up Thompson, JR, Tinderbox, and Famous I'm sending everyone I know to Cigar Place! Thanks, and "Smoke em if ya got 'em"
Trevor, from Florida
"I just received my cigars the other day. Beautifully and carefully packaged. I would like to offer you my greatest appreciation for your great service and for working so well with international clients. Thanks to you, I am now able to taste some fine cigars which are not available in my own country. This is my second time ordering from you, and what can I say? I am much obliged. Thank you."
Martin, from Sweden
"Wow! I am very impressed! I just stumbled across your website last week and decided to give you guys a try. You offered a great price on the cigars I chose and sweetened the deal with the $1 shipping at the 1st of the month. So I figured I'd see the gars hopefully by the end of the week. I was blown away when I came home from work yesterday and found my stogies waiting for me. I placed the order on Friday and received my stogies on Monday. They shipped from FL to the Los Angeles area over the weekend by regular USPS shipment. I will definitely pass the good word along about your excellent prodcuts and service."
Mike, from California
"I referred a friend by the name of...this last fri. He is so impressed with your service he thanks me on a daily basis. Thanks for the great service."
Steve, from California
"Dear Friends,
Although it maybe is not necessary, I would like to inform you that the
above order has arrived here today safe and sound.
I thank you all for your excellent work and will keep now your address on
my table.
With my warm regards"
Dmitri, fr





