Phone orders call

800.111.2222 between the hours 9-6 EST

Customer Feedback

feedback.jpg

Send us your comments, we appreciate all your thoughts and ideas. Click here to write to us. Or you can email us at customerservice@cigarplace.biz. By writing to us you agree to allow us to post your comments. Thanks.

View more customer reviews at bizrate.com, click here.

 -----------------------------------------------------------------------------------------------------------------------

 

I must admit that I'm not very vigilant when it comes to taking advantage of your attractive offers, but I would rather suffer the consequences of paying a bit more for your products than being hustled by other on-line companies. One of my pet peeves is to see "regular" prices artificially inflated by other sites to make sale ones appear more attractive. Even then, your prices on my favorite cigars are still lower than those companies' and I salute you for being straight up. You have my business...thanks.

Richard – Tennessee

 

Received cigars today. Thanks for a great transaction.

Ken – Massachusetts

 

I'll be short - NO OTHER SITES ANYMORE! 2nd order - Everything is just FINE! God bless U, CigarPlace.biz

Gregory - Russia

 

Thanks heaps for the great service, 7 days from order to smoke in Australia. Great packaging also, I have had customs issues with other stores. No issues here !!!!! Very happy.

Sean - Australia

 

I ordered one week ago. My package prepared 3 days and shipped. Shipping took 6 days, Miami to Turkey, it is record! Cigars in zip bag and water pillow very good packaging. Very fast shipping, best packaging and no custom issues. Thank you CigarPlace.

Burak - Turkey

 

Just ordered my first box of cigars. Very pleased with the quick turn around and shipping as promised. Cigar Place had the best prices I could find anywhere on Padron. Looking forward to receiving my cigars!

Doug - Texas

 

I was recommended to you by a friend and what a great recommendation. I buy cigars regularly from the States but it’s always a complicated hit and miss process. Yours is by far the simplest and most reassured service and I will certainly start to place all my future orders through you. Thanks for a great service.

Jamie - Great Britain

 

Just letting you guys know that our shipment was received today! Have already enjoyed one this evening and look forward to placing another order with you guys soon. May I take the opportunity to thank you again for your customer service and comprehensive and caring follow up until receipt for the order. It has been a pleasure doing business with you and we look forward to placing many orders with you in the future! Have a great weekend! Wishing all the staff at Cigar Place happy smoking and long ashes!

Tim - Australia

 

Received my first order yesterday. Thank you so much for an excellent service. You have a new loyal customer from Sweden. I see no reason buying from someone else than Cigar Place. Thanks again.

Joachim – Sweden

 

WOW!!!  Your company is super prompt, with processing and shipping my order!!!!  Grade AAAAAA, service!!!!!

Dana – Minnesota

 

A week ago I ordered the Padron 1926 Maduro Sampler & it just arrived in excellent condition & discreet packaging. Thank you guys, will be ordering from you soon again!!!

Dimitris – Greece

 

Hi friends, I like to tell you how pleased I am with your excellent service, this is my third purchase from you, and again I received my sticks very fresh, perfectly wrapped and faster than I expected, it's a shame I can't buy more than 25 pieces per order (customs restrictions) I wish I could buy a 100. I will keep buying from you. Thank you very very much. You rule in cigar business.

Nisim – Mexico

 

Just wanted to say a massive thank-you!! The cigars where outstanding straight out of the box. More impressive was the shipping. Very fast and very very 'custom's friendly'. Couldn't be happier and i wont be using any other website ever again. You have found a very loyal customer. I have used c*.com (hopeless, custom service terrible), f* smoke and that smiley guy site. I heard about your site from some other Aussie's. What impressed me, more than the quality of cigars, was your attention to detail. What you guys did to make my package 'customs friendly' was outstanding and that's why I'll keep using your business exclusively.

Adam – Australia

 

Hi there. Got my 2 boxes of cigars on Wednesday. They were in great shape. The customer service is great. I could not ask for any better prices or service. Thank you.

David – Indiana

 

I love your service, I ordered some cigars Friday evening Norwegian time and got a package 4 hours ago (Tuesday). If my sister sends me a package from my hometown which is in Sweden about 500 miles from here with no water in between it will take 7-10 Days. You are my one and only cigar dealer.

Stefan - Norway

 

Just got my first CP order in the mail today, couldn't be happier! GREAT customer service, great prices, top notch packaging (well sealed, humidipak, foam peanuts, sturdy box) and real shipping rate charged : what more could anyone want? I'll be a repeat customer for sure!

Sebastien - Canada

 

Amazing! Everyone should buy cigars from here. Experience exceeded my expectation. Please understand, I usually don't write in compliments. Every order I have made has been the best pricing and best delivery options. Just got some Prensados. Great price thanks to one the your frequent sales and $1 shipping!!! The best part is that your shipping to arrive within the three days. Anyone else would have dropped in some mailbox. Great service, great price, and great selection! Keep it up!

Bill - California

 

Just received my first order from CigarPlace and I must say, the timing was very punctual and the cigars very fresh. I was a bit optimistic when I first purchased because the prices of the cigars were so low, probably the lowest I’ve found online so far, but I most certainly do not regret the purchase on bit. I can definitively say that I will continue to purchase from CigarPlace and recommend it to all my cigar aficionado friends. With such an extensive selection of stogies at a more than reasonable price, I would be doing them a injustice not too!

Brian - Colorado

 

European customer and very impressed with shipping, the cigars, care taken about safe delivery and the prices are far and away the best I have found after using many other sites. I'm well pleased.

Colin - United Kingdom

 

Received the cigars today. In a Very Good condition. Double sealed with water pillow. Overall very fast delivery considering i choose the slowest shipping option. Ordered on Jan 9th, received Jan 25th. Will definitely consider CigarPlace for future needs.

Harris - Kuala Lumpur, Malaysia

 

A massive thank you to all the Team at Cigarplace.biz My package arrived safely and incurred no added hassle. Delivery time to the UK was roughly over a week. Thank you for fulfilling my order, I look forward to using you again.

Simon – London, UK

 

Dear staff at CP, just received my first parcel of cigars! Cigars are fresh and in superb condition. No problems with customs and taxes (this shows how experienced in international shipping you are). Just wanted to say that you guys are doing your job very very well. No doubt you will be my most favorite cigar dealer. See you soon.

Augustinas - Lithuania

 

I received my cigars yesterday. I ordered them on early Friday morning. I would like to thank you for such speedy service. That is why you are my favorite vendor. Of course your low prices also helps. LOL Thanks.

John – Mississippi

 

After ordering with you I wanted to offer a customer feedback quite for you to use should you wish: Ordering from CigarPlace was an absolute pleasure, first off I was blown away by the excellent selection you folks carry, the prices are fantastic and the speed of delivery left me stunned. I can’t recommend you enough - although I'm doing my best with anyone who asks me where to by cigars from! Merry Christmas to all of you.

Liam – United Kingdom

 

Best deal period on San Lotanos and most of your products. They arrive on time and very fresh!! Recommend to my friends... thanks

Tim – Texas

 

Today I received the shipment of cigars and the Ashtray  in an excellent condition. I want to thank you for the extremely fast shipment and the fast reply on my email. t's a pleasure doing business with you and I hope that in the near future we can do business again.

Rene – New Zealand

 

Hi, I got my cigars today. Everything was great. I will definitely order again.

Srdjan – Serbia

 

I'd like to tell you all how happy I am with your service and products. I had just placed my order this Monday, and here I am on Wednesday smoking the cigars! I NEVER expected my order to arrive so FAST - and so FRESH!

Alan - Pennsylvania

 

Dear CP, I received my order of Gran Habano cigars today! i am impressed with the stellar service you have provided! i look forward to a long term customer relationship with you.

Enrique - California

 

Just wanted to say you have the best Acid case prices. Hope they stay the lowest out there. I refer here whenever cigars are talked about.

Phil - Illinois

 

Happy new year from Norway!! Your package arrived safely at my door 30 min. ago. No extra taxes, and ultra fast delivery. 8 days from Florida to the west coast of Norway, that's what I call service. I will most certainly recommend your store to my Norwegian friends!

Bjarte - Norway

 

Julian, Cigars showed up on Saturday - Thank you very much for the prompt delivery - I'm very impressed by the customer service and willingness to help me out on a holiday weekend. If you are ever are looking for a customer testimonial, let me know - you are by far the best cigar retailer I've dealt with online! Many thanks.

Mitch - Wisconsin

 

Hi Julian, the cigars arrived yesterday just a little over a week since I ordered them, which was great.  The cigars are really great too.  You provide an amazing service.

Lee - Great Britain

 

Just to let you know, I just received my order and have to say this was the best online cigar purchase form the U.S to Canada I have ever had, you responded promptly, sent the confirmation of shipping promptly and I had delivery in under two weeks (order on Aug 7, received on Aug 19). This was the absolute fastest I have ever received a cigar order from other cigar suppliers in Florida or any part of the U.S. You are now my “Go To” place for cigars and I will definitely recommend you, great website, great variety of cigars and accessories and the service is outstanding.

Ken - Canada

 

Thank you for your great service! I have got my parcel today as a gift and everything went well through customs. I have never seen such a great understanding of a customer needs. I will keep looking for new purchases for you!!

Povilas - Lithuania

 

Hi, I got the package today, everything was in great shape! Thank you so much and I look forward to doing business with you guys again.

Jason - Japan

 

Thank you for your work. Got your cigars, they are excellent quality. I am very pleased.

Aleksey - Russia

 

Hi, Just got some cigars from you guys and it’s just amazing how you guys work! Good job, and I love these cigars!

Takeshi - Japan

 

I ordered on Monday, got great prices on two boxes of my favorites at 30% off on a promo, and received early Wednesday, plus $1 shipping. Now that's good quality customer service! Thank you very much.

Bill - California

 

Hi, I have got today the cigars & lighter, both in wonderful condition & no problems with the customs. Thank you. Hopefully it's a beginning of a long & good relationship.

Simcha - Israel

 

I received today my order. It is in a perfect condition. I want to thank you, and all the CigarPlace staff, for the excellent service.  I can’t wait to buy cigars with you again. Gracias por todo.

Francisco - Mexico

 

Wow - what service! I just rec'd them this afternoon. Thanks so much.

Randy - California

 

Hi Julian! The cigars arrived today!!! Thank you very much for the again perfect service!

Michael - Austria

 

Cigars just arrived and they look great with no extra tax. Thanks a bunch. We will do business again. Cheers!

Brad - Canada

 

Received last week in perfect condition. A-1 Service and I highly recommend your establishment to all my Cigar buddies.

Christopher - Virginia

 

Yesterday my friend called me, he was so happy! The cigars arrived well, and I want to thank you. It was a pleasure doing business with

you and I will order again in the future!

Joachim - Belgium

 

Package arrived in perfect condition today with no harrassing from Customs. Thank you very much for the swift and nice delivery!

Jukka - Finland

 

You are awesome! Placed an order this morning. I have referred many friends to your site and will continue to do so. You guys are the best! Have a great Thanksgiving.

Kriss - California

 

Hi, got them happily today, without any hassle, thank you so much for your kind help! :-) The package was very well packed. I will order soon some more.

Matti - Czech Republic

 

Thank you, my 1st order with you guys arrived safely in NZ today. I appreciate the discrete packaging which avoided hassles with Customs. You have found yourself another loyal customer. I look forward to making many orders with you in the future. Thanks again

Joe - New Zealand

 

As usual, the tray of Patel Edge Corojo Toros arrived quickly and in perfect condition. You guys are the best...Thank you."

Michael - New York

 

With all the competition among internet cigar retailers Cigarplace.biz has always stood alone as a price leader while your service has always delivered as promised, i.e. reasonable shipping rates, quick turnaround and fresh-upon-delivery cigars. Now, with your rapid response to my question and your suggestions for my order, along with the offer to honor the $1 shipping policy, I must amend what I said about your service to also include truly knowing and caring about your customer(s) and a policy aimed at achieving nothing less than total customer satisfaction. Kudos to you (Julian) and your company! I'm looking forward to my next e-mail from you as I know then that my cigars

are in stock. Keep up the fantastic job you're doing.

Craig - Colorado

 

Hi there, just wanted to let you know I received my package today, without any interference from customs or anything .. since this was my first order from you, I was a bit curious as to how the packaging would be, and of course also how the cigars would survive the trip - let me just say that this order will definitely not be the last one!! I'm very pleased with my shopping experience with cigarplace.biz :)

kind regards from a very happy customer

Carsten - Denmark, Europe :)

 

Thank you very much for your fantastic service. Your loyal customer.

Ahmed - United Arab Emirates

 

Just received my bundle of Flor De Copan Robusto Maduro. I love these cigars. Solid flavorful cigars that draw well, burn evenly. I smoked a couple of boxes years ago for about $10 a stick, your bundles allow me to smoke these for less than $3 cdn. Thank you! You guys rock!

Jacques - Canada

 

I would just like to thank you for the personal attention given to my purchases. Every time I make a purchase service has been impeccable,

whether it be a simple web order or a somewhat special order. I really enjoy doing business with you and will continue in the future. Thanks

for the service.

Ronald - California

 

Just a quick note to let you know my order was delivered to me in Australia today. Due to the great care, attention and service you employ, the cigars were in perfect condition and have gone straight into my humidor (well all but one!). Buying from you turned out to be far more economical than I imagined, and for that, I am both pleased and grateful to you. I look forward to the exact same service in the future.

Martin - Australia

 

Thank you for my order. I will use your service again and recommend you to my friends. Great job. I felt like you went the extra mile.

Todd - California

 

Got my order very quickly. A special thanks to Julian who was a very big help in finding the product I was searching for. Thank you.

Bill - California

 

Today I got my parcel! It has made really long way till I get it and cigars are in perfect condition, like always! What can I say... It's good to be your customer :) I will let you know when I get all parcels of my order. Thanks for your help!

Igor - Lithuania

 

Wow !!! Who thought I would really get a response from you guys. I think you guys really are a TOP SHELF outfit. I'm a customer forever. Thanks again for your quick response. A very, very, happy customer.

David - New York

 

You guys do a super job! Dependable, prompt and an excellent selection and help when it comes to picking the right ones for me! Thanks.

Niall - Canada

 

First time order from Canada. Got the Tatiana La Vita Vanilla. Very nice smoke. Fresh as promised. A word of advice for my fellow Canadians. Be patient in waiting for your order. Don't pay any attention to USPS tracking number as I received my cigars and according to tracking number they hadn't left Florida. Realistically takes 10 days to 2 weeks. I did call customer service a couple times and they are most helpful. I would definitely order again.

Marc - Canada

 

Thanks for a nice job and great prices. Most appreciated.

Tony - West Virginia

 

Just to let you know that my cigar arrived today with no custom problem. You guys are very professional and I will definitely buy from you again. Thanks.

Joe - Canada

 

Just a note to let you know my shipment arrived in Canada in 6 days. No customs hassles. Thanks for working with your customers to minimize this extra cost. Not all vendors do this. Expect future orders from me.

Mike - Canada

 

Ordered a hard to find box of Savinelli Liga Especial from CP and couldn't be happier. A great cigar at a great price. Arrived next day and in ready-to-smoke condition. Will be ordering more soon. Thanks.

Stephen - Florida

 

Very pleased. Ordered from Canada, only took 5 days including weekend..no extra charges either. Will do business again and will suggest CIGAR PLACE to my friends.

Dan - Canada

 

I'd like say that I appreciate your customer service, your prompt attention to emails and phone requests. I have been doing business with you for some time now, and have always been very impressed and pleased not only with your prices, but particularly with the quality of your service and attention to details. So--thanks again!!!

Jack - California

 

I have received the humidor, thank you very much this one very nice, excellent service, up to the next purchase.

Jose - Venezuela

 

Cigars were fresh on arrival. Best prices on the internet and fast shipping. Great communication. I will be ordering from CigarPlace.biz in the future.

Tim - Georgia

 

I just wanted to thank you for the smoking deal on the CAO Italias, the box of 5 largo (tubes). I bought 3 boxes, just to see if something too good, could in fact be true. I'm not sure how you did it, but the price was $7.00 to $10.00 cheaper than anyone else. They arrived today, and a friend and I smoked one. Everything was perfect, condition of the boxes, freshness of the cigars, and man - CAO has not made a bad one yet. I got back on line to order 8 more boxes, but you only had 5 left. It's no surprise, I should have ordered earlier. Thanks again, and I look forward to receiving your last 5 boxes!

Scott - Pennsylvania

 

We received the package in good order, and I want to thank Sandra for the thoughtful way she labeled the contents and the return address used. It was quite helpful in getting through customs without difficulty. We will be ordering more in future.

Elizabeth - Ireland

 

CigarPlace has just made my list for the sites I frequent in my hunt for bargain top shelf cigars. I recently got 2 boxes.. Oliva & Camacho at better than 20% off the next best online shop I even got free shipping. Thanks guys!

Todd - New Jersey

 

Julian simply runs the best business, has the best selection and prices around. I've been a long time customer and always satisfied with my order and service. Much appreciated!!

Nick - Florida

 

Just wanted to say great service on my recent purchase. I bought 2 boxes of my favorites, (Tatuaje Havana VI). You have the best prices, the communication was great and shipping was fast. I will be doing more business with you in the future! Thanks and keep up the great work.

Gary - Tennessee

 

Great prices and service; love the 1st of the month $1 freight charge - you guys are the best!

Robert - Illinois

 

"I´ll write my feedback in Portuguese for the Brazilian customers...Esta loja é fantástica, o atendimento primoroso feito pelo Julian. Já fiz vários pedidos e todos eles sempre chegaram muito bem embalados. Todos os produtos de excelente qualidade, desde os charutos até os humidores. Continuarei comprando de vocês...

Abraço,"

Ricardo - Brazil

 

Hey, Just wanted to let you guys know that my package arrived safe and sound. Thanks so much for the great services and especially working with me to help reduce or avoid external costs. Thank you so much again, and I'll be back shortly.

Victor - Canada

 

I just wanted to say thank you for giving me the most competitive prices on cigars. I have bought 5 or 6 boxes within the past 3 months and I will continue to buy from cigar place. You guys allow me to smoke the best stuff on a regular basis, and my cigar buddies and I are forever grateful!

Christopher - North Carolina

 

My order from you arrived yesterday, faster than I expected. This is my third order in just over a month. You’ve impressed me every time with great prices, quick delivery, and immediate, friendly, and helpful responses to my emailed questions. Count me as one of your loyal customers. Thank you!

Bob - Colorado

 

Cigar Place is the BEST! I ordered on Friday evening and the cigars were shipped on Monday and delivered on Tuesday. This is my third order from you, and I don't think anyone can beat your service or prices! Keep doing what you're doing and I'll be your customer for life. Listen up T******n, J*, T*******x, and F****s I'm sending everyone I know to CigarPlace.biz

Thanks, and "Smoke em if ya got 'em”

Trevor - Florida

 

I just received my cigars the other day. Beautifully and carefully packaged. I would like to offer you my greatest appreciation for your great service and for working so well with international clients. Thanks to you, I am now able to taste some fine cigars which are not available in my own country. This is my second time ordering from you, and what can I say? I am much obliged. Thank you.

Martin - Sweden

 

Wow! I am very impressed! I just stumbled across your website last week and decided to give you guys a try. You offered a great price on the cigars I chose and sweetened the deal with the $1 shipping at the 1st of the month. So I figured I'd see the gars hopefully by the end of the week. I was blown away when I came home from work yesterday and found my stogies waiting for me. I placed the order on Friday and received my stogies on Monday. They shipped from FL to the Los Angeles area over the weekend by regular USPS shipment. I will definitely pass the good word along about your excellent products and service.

Mike - California

 

I referred a friend this last Friday. He is so impressed with your service he thanks me on a daily basis. Thanks for the great service.

Steve - California

 

Although it maybe is not necessary, I would like to inform you that the above order has arrived here today safe and sound. I thank you all for your excellent work and will keep now your address on my table.

 

Dmitri - Russia

 

Sign Up for Newsletter

1st of the Month $1 shipping

Click here for details...


More

Free Stuff Friday

Click here for details...


More

Early Bird Special

Click here for details...
More