Phone orders call

800.111.2222 between the hours 9-6 EST

Policies

Privacy:

We do not sell your information or share it with any third party or affiliate. All information received by us is for the sole purpose of facilitating transactions and providing our customers with a fast, reliable, and safe shopping experience.

 


Site Security:

At CigarPlace.biz, your confidence, security, and safety are very important to us. We have taken several measures to ensure that your transactions are handled accurately and that your personal information is kept confidential and safe.

 

VeriSign Secured Site:
We use a 256 bit SSL certificate to secure your personal and credit card information. This software ensures encryption of all information you provide, guaranteeing you safety as well as confidential transactions. For more information, visit http://www.verisign.com or click on our certificate at the bottom left of our main page. We want your experience with us to be enjoyable but most of all secure and confidential.

 

Hacker Safe Seal:
The CigarPlace.biz site is tested and certified daily to pass the FBI/SANS Internet Security Test. We have employed the services of McAfee Software to guarantee that your shopping experience with us is safe and secure. For more information, visit www.scanalert.com or click on the Hacker Safe seal at the top left corner of our main page.

 


Return Policy:

We guarantee the freshness and quality of our products 100%. If you are not satisfied after smoking two cigars you purchase from us, we will offer you an exchange and pay all shipping costs. If that is not satisfactory, we will refund all money including shipping cost.

 


Domestic Shipping:

24 Hour Turn-Around Guarantee: We will ship all US orders within 1 business day via USPS Priority Mail or UPS. Your shipping options are as follow:
 

  • USPS Priority Mail, 2-3 business days, which includes Saturday.
  • UPS Ground, 1-7 business days. Please consult the accompanying map at the bottom of the page to determine the time in transit for your State.
  • UPS 2nd Day, 2 days in transit.
  • UPS Next Day Air, one day in transit.

 

PLEASE NOTE:

Do not include the ship date as a time in transit day, transit time begins on the following business day and ends on delivery day. Example: Shipped via 2-Day on Monday, transit time begins Tuesday as day 1 and Wednesday(delivery day) as day 2.

You will be contacted if there is any order delay within 24 hours of your order.

Order Processing:
All orders are processed the same day if received by 12:00 PM Eastern Time. If received after 12:00 PM, the order will be processed the next business day. There is no order processing on Saturday or Sunday. If your order is received after 12:00 PM on Friday, it will be processed the following Monday. This policy applies to all orders except for International and APO/FPO orders, please see our International policy below. Shipping is based upon weight and distance to destination.

 

  • To calculate shipping charges, add items to shopping cart and enter the destination zip code. For International orders, enter your country and postal code.



International Shipping

CigarPlace.biz welcomes international and APO/FPO(Military) orders as well. You can calculate your shipping costs by putting your items into the shopping cart and choosing your country and postal code. Due to the complexities involved with international orders, such as customs clearance and local carrier procedures, the following policies and requirements will be applied to international orders:

 

  • Please allow at least 48-72 hours to process International orders
  • Items may be opened and inspected for freshness and defects prior to shipping
  • Buyers are responsible for complying with all of the local and federal tobacco laws and fees associated with shipping orders to their country
  • Buyer agrees to pay full shipping costs. On occasions our system will charge the wrong shipping amount, due to an error in the estimated package weight. As a result we will charge your credit card for the balance upon shipment. Total amount of shipping one's shipping charges can be verified on the package upon arrival
  • All sales are final, if package is lost, damaged or held in customs, it is the buyer's responsibility alone. By placing an order with CigarPlace.biz for shipping to an international destination, the buyers accepts all responsibility for their package
  • Free Shipping Offers apply only to domestic orders at this time.

 

 


Terms and Conditions:

 

  • You must be 21 years of age to order any tobacco products. If you purchase cigars and/or cigar related products you certify that you are over the age of 21.
  • We only sell cigars and cigar-related accessories. We do not sell any cigarettes, smokeless tobacco or chewing tobacco products.
  • CigarPlace.biz is not responsible for typographical errors. Prices subject to change without prior notice.
  • We are required by state and local law to collect 7% sales tax on all orders that ship to an address within the state of Florida regardless of where the final destination of those cigars may be. Please do not ask us to waive this tax as for us to do so would be illegal.

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