IMPORTANT HOLIDAY DELIVERY UPDATE:

 

We highly recommend that you order as early as possible due to foreseen holiday delays.

For estimated transit timeframes and shipping costs, please add your desired items to your shopping cart and use our Shopping Cart Shipping Calculator.

 

 

 

We always strive for 100% customer satisfaction, starting from the checkout process to delivery. Please keep in mind that once your package is en route, transit is out of our control.     

 

With that in mind, due to extended transit times, orders will not be considered "lost" until 2 weeks after shipment with no recent tracking updates. Should this occur, we will be happy to assist you with a replacement package or a refund. 

 

Lastly, you may notice missed or delayed tracking scans on the tracking information as our shipping partners hurriedly work to process these packages.

 

-The Cigar Place Team


Important Note Regarding Free Shipping:

The default shipping method used for Free Shipping is at our discretion. The carrier used is USPS Ground Advantage. 

If you have a preferred shipping method, please select it during the checkout process to ensure your package uses this option.

 

Important Note about UPS:

 

UPS 2nd Day Air, UPS 3 Day Select, & UPS Ground does not offer Guaranteed Delivery Day, and transit delays are possible for these methods.

If you haven’t done so, please sign up with UPS My Choice, for additional post-shipping support or options.

 

 

Important Note about USPS:

 

While USPS has a standard delivery window of 2-7 days (depending on the USPS mail service), transit delays are always a possibility due to the volume of holiday package traffic.

 

We suggest if you encounter a situation with USPS that you contact your local post office first and not the 1-800 number.

 

If you haven’t done so, please sign up with Informed Delivery by USPS, for additional post-shipping support or options.

 

Attention International Customers:

 

- Due to widely varying transit & customs processing time, we cannot guarantee holiday delivery for any shipping method.

- We recommend that you choose a Priority Mail International and Express Mail International mailing method.

- First-Class International Mail Cut-Off for holiday delivery is November 20th.

- Priority Mail International and Express Mail International Cut-Off for holiday delivery is December 1st.

- Please allow an additional 5-10 business day processing time for any special packaging requests.

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